Free standard shipping to Canada and the U.S. for orders over $100 CAD.
Orders ship within 1-5 business days of purchase. We ship all parcels with CanadaPost.
International: please enter your location at checkout to find an accurate shipping options and costs for your location.
Tracking: Both Standard/Untracked (Canada) and Small Packet options do not come with a tracking number. If you would like your parcel to have tracking please upgrade your shipping at check-out.
We will always recommend that you select a shipping option that includes tracking. Once parcels enter the postal system, they become property of Canada Post. Tracking helps Canada Post to be able to find your package if it becomes lost. However, we do provide $5 untracked letter-mail shipping for our smaller items (Canadian orders only). If your order qualifies for this option, it'll appear upon checkout.
Lost Parcels: Small Hours is not legally responsible for lost or damaged goods once they enter Canada Post's system. Please keep your tracking information handy in the event of a lost package and contact Canada Post.
Duties: Duty/Import taxes are the responsibility of the customer.
We accept returns or exchanges on any undamaged, unused items within 5 days of receiving your order. Return shipping is the customer's responsibility. We recommend you send returns with a tracking number. Provided we receive your item in unused condition, you'll receive a full refund. We do not give refunds for sale items, and customized or personalized items.
PACKAGING & SUSTAINABILITY
We work with local suppliers when possible and all production is done in small batches in-house. We are committed to using simple and efficient processes in every step of production to minimize unnecessary waste of time, space, materials, & resources. Orders are packaged minimally, and re-used, recycled, recyclable and/or biodegradable shipping materials are prioritized.
NOTES ON LEATHER & LEATHER CARE
All items we make are made by hand with real leather. The item you receive may be slightly different than in the product images. Care and attention is paid in the selection of hides, however, as consistent as we strive to be, due to the nature of leather as a natural product, there may be natural marks, slight discolouration, scratches, or change in texture between each item created. All leathers have different wear over time, some leathers will acquire markings more easily than others, and some may change in colour over time. We do not consider these differences as faults, we believe they add to the beauty and uniqueness of your item.
Avoid exposure to water, prolonged sunlight, and extreme weather conditions. To keep your leather goods well-conditioned, apply leather conditioner every 6 to 12 months.