FAQ


GENERAL INFO

Where are you located?

My studio is located in Toronto, Ontario.

What currency do you use in your shop?

All prices are in Canadian Dollars.

 

SHIPPING/RETURNS/LOCAL PICK-UP

Do you offer free shipping?

Yes, there is free standard shipping for orders over $200 within Canada and the U.S. Automatically applied at checkout. 

What are your shipping rates?

Within Canada: $12 flat rate shipping, with tracking

U.S.A: $10 flat rate shipping to the U.S, with tracking

Rest of the world: please enter your address in the checkout process for your available shipping options (before submitting order).

$5 untracked letter-mail shipping option is available for smaller items (Canadian orders only). If your order qualifies for this option, it will appear at checkout.

When will my order ship?

Your order will likely ship within 1-5 business days of purchase, however, please allow up to 10 business days for production as some products are made-to-order.

Parcels are packaged and picked up by Canada Post once a week.

Is there a local pick-up option?

Local pick-up is available in west Toronto at 1 Wiltshire Ave. (Dupont/Symington). Order pick-up is available by appointment only. Use code "LOCAL" at checkout. You'll receive an email when your order is ready, along with available dates/times for pick-up. 

Will my order be insured?

Most shipping options do not include insurance, please contact me if you would like to insure your package, additional shipping fees apply.

Small Hours is not responsible for lost or damaged goods once they are collected by CanadaPost. Please contact CanadaPost if you have any concerns regarding delivery. Please also make sure you have entered your correct address upon checkout, Small Hours is not responsible for non-delivery/return to sender or any incurred fees due to incorrect address. 

Will I have to pay duties/customs?

You may be charged duties/customs if you live outside of Canada. Duty/Import taxes are the responsibility of the customer. 

What is your return policy?

All made-to-order, customized, personalized, and sale items are final sale and may not be returned.

If you would like to exchange or return an item, contact us within 10 days of receiving your order at smallhoursworkshop@gmail.com. Returns or exchanges are accepted on only undamaged, unused items.

Return shipping is the customer's responsibility. Please send your return back to me with tracking information. Provided I receive your item in unused condition, you'll receive a full refund. 

How are your orders packaged?

I am committed to using simple and efficient processes in every step of production to minimize unnecessary waste of time, space, materials, & resources. Orders are packaged minimally, and re-used, recycled, recyclable and/or biodegradable shipping materials are prioritized.

 

PRODUCT CARE

How do I keep my leather item in good condition?

Avoid exposure to water, prolonged sunlight, and extreme weather conditions. To keep your leather goods well-conditioned, apply leather conditioner every 6 to 12 months.

Leather is a strong material, however, you may experience accelerated wear if you overload your wallet or bag (for e.g.). This can lead to the leather stretching out more than your liking. Avoid overloading your item and causing undue stress to keep them in good condition.

Care and attention is paid in the selection of hides, however, as consistent as I strive to be, due to the nature of leather as a natural product, there may be natural marks, slight discolouration, scratches, or change in texture between each item created. All leathers have different wear over time, some leathers will acquire markings more easily than others, and some may change in colour over time.

How do I care for light-coloured leather items?

Light coloured leather items tend to pick up stains and colours from other items that are dyed more easily than dark coloured items. Keep light coloured items stored in a cotton bag (plastic will do in a pinch) when not in use.