Shipping/Info

Shipping Rates

Important notice: Due a potential Canada Post strike, we’ll be temporarily switching to private carriers for shipments. Please note that increased delivery volumes during this period may cause some delays. Currently, we cannot ship to P.O. boxes or offer exchanges for orders.

—

FREE SHIPPING FOR ORDERS $200+

THIS JUNE & JULY, TAKE ADVANTAGE OF $5 FLAT RATE SHIPPING WITHIN ONTARIO, AND $8 FLAT RATE SHIPPING TO OTHER PROVINCES.

Option 1:
Standard Shipping: includes tracking information

  • Ontario: 2-8 business days* $5 (regular $8) 
  • Canada: 2–8 business days* $8 (regular $10)
  • U.S.A.: 4–7 business days* $10

Option 2:
Purolator: includes tracking information, within Canada only

  • Ground: 2-5 business days*
  • Express: 1 business day*
* Additional fees may apply for larger parcels and remote locations. Shipping times are estimates based on information provided by carriers, not guarantees.

Processing Time

We aim to process your order in 1 to 5 business days. Our business hours are 10am to 6pm, Monday to Friday.

Non-delivery and damaged parcels

Small Hours is not responsible for lost, stolen, or damaged goods once parcels are collected by the post office. If you have any concerns regarding delivery, please contact the shipping company directly with your tracking number.

Small Hours is not responsible for non-delivery or return to sender due to an incorrect address, please ensure that you enter the correct shipping address at checkout. Add any additional information required, such as buzzer number, to ensure the delivery process goes smoothly.

If there are any issues with the entered delivery address after the parcel is in the postal system, please contact the carrier directly and provide further instruction. Additionally, any fees incurred due to an incorrect address are the responsibility of the customer. 

We do not re-send or refund orders due to incorrect address entries by customers or orders that are lost, stolen, or damaged after collected by the post office.

Duties/Customs

Please note that if you are located outside of Canada, you may be subject to customs or duty charges. It is the customer's responsibility to pay any applicable import taxes or duties.

Exchange Policy

*Due to the uncertainty surrounding a Canada Post strike, we are not accepting any shipped exchanges. Please contact us if you are within Toronto and would like to exchange an item at our studio.

—

We accept exchanges only. No returns. Exchanges do not apply to sale items, items that have been personalized, or custom orders.

Exchange Guidelines:

  • We accept exchanges within 7 days of receiving your order.
  • To initiate an exchange, please contact us with your order number and details about the item you’d like to exchange.
  • Customers are responsible for return shipping as well as the shipping of the exchanged item and will be billed accordingly. 
  • For customer returns from the U.S. an extra return fee may be applicable.
  • The item must be returned in its original, unused condition.

Damages/Issues

Please inspect your order upon reception and contact us within 5 business days if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Changes to Orders/Cancellations

If you need to make any changes to your order, please contact us promptly after submission. Once production, packing, or shipping has begun, we may not be able to make any modifications.

Product Disclaimer

Our leather goods are made by hand from start to finish. Please read the following disclaimer carefully:

Handmade Nature: Each product is crafted by hand, resulting in unique variations in colour, texture, and appearance. No two items are exactly alike, making each piece one-of-a-kind.

Natural Materials: Our products are made from real leather, which may exhibit natural imperfections such as scars, wrinkles, and variations in grain. These characteristics are inherent to leather and are not considered defects.

Colour Variation: Leather colour may vary slightly from batch to batch due to the dyeing process. Additionally, colours may appear different on different devices and screens.

Aging and Patina: Leather develops a patina over time, which can include changes in colour, texture, and softness. This natural aging process enhances the character and uniqueness of the product.

Care and Maintenance: Proper care is essential to maintain the quality and longevity of your leather goods. Please refer to our Product Care instructions. We are not responsible for damage resulting from improper care or use.

Allergies and Sensitivities: While we use high-quality materials, individuals with allergies or sensitivities to leather or tanning agents should exercise caution.

Custom Orders: Custom orders may have additional lead times and are not eligible for returns/exchanges.

By purchasing our handmade leather goods, you acknowledge and accept the unique qualities and characteristics of handmade and natural leather products. If you have any questions or concerns, please contact us before making your purchase.