Personalization FAQ

General Guidelines

Our Recommendations

We recommend using initials in capital letters with periods (e.g., A.B.C.) for a timeless, classic look that complements all of our products. Initials also create a deeper impression with our machine, which allows the personalization to be longer laster. Longer personalizations tend to fade more easily.

You’re welcome to customize the text to be longer or in lowercase. However, we are not responsible for dissatisfaction resulting from the text choice, formatting, or wording submitted during the ordering process. We do not offer re-stamping or re-dos on personalized items.

Alignment and Placement

All personalization is aligned by eye. Since our items are handmade with a natural material and vary in shape and size, slight variations in alignment may occur. We take great care with every piece, but subtle differences are a natural part of the handmade process.

Since our items vary in shape and size—and personalization lengths can differ as well—we use our experience and best judgment when determining placement to ensure the most balanced and considered result for each piece. For this reason, we are unable to accommodate personalizations that are larger than, or placed differently from, what is indicated on each product page.

Take a moment to review your customization carefully before placing your order. If you’re unsure or have any questions, feel free to contact us.

On-Site Personalization at Markets/Shows

We attend markets and shows throughout the year and typically offer on-the-spot personalization. Each piece is stamped by hand, and we like to take our time to ensure each item turns out beautifully.

Please expect a wait time of approximately 30–45 minutes for personalized items, with a maximum of 7 letters per item.

For orders of five (5) or more personalized pieces, we may not be able to accommodate same-day personalization, as we aim to be fair to all customers who may be waiting.

Which items can be personalized from our collection?

With the exception of our Bags and Puffy Hearts/Stars, all items can be personalized.

Typeface options

There are 2 typefaces to choose from:

Modern (sans serif)
Traditional (serif)

We work with brass alphabet letters that are 5mm in height. At this time, we do not have any letters with accents.

Punctuation: we can only use 1 of each punctuation character at a time (ie. only one @ symbol). The only exception is periods ".", for which there are 4 available. Please keep this in mind when submitting your personalization to avoid any delay in processing your order.

Below are the available characters for each typeface (spaces available, not pictured):

Do periods count in the character count for initials?

No, periods are not included in your character count for personalizations with 4 or less characters. You will be able to enter 4 letters and add periods.

If your chosen text is initials, enter your text without periods, ie. "SE". Then, select "yes" if you would like to add periods (ie. S.E.). If you select "no", your personalization will be stamped as "SE".

Lasting Power of Foil-Stamping

We have had foil-stamped key tags last for years and counting with no fading in sight. If an item is handled with care, it should last for many years. However, depending on individual usage, foil stamping can be susceptible to fading. Overtime, leather can decompress from flexing and usage, which can cause personalizations to crease and become less deeply imprinted over time.

Shorter personalizations are recommended, as tend to last longer (more surface pressure can be applied for an deep imprint).

How can I make my foil-stamped personalization last longer?

We recommend not putting the item in your pocket if you can avoid it. The movement in and out of the pocket can cause wear on your personalization.